Queenie Joy Papa
Care Management Program
NYC Health + Hospitals/Lincoln

Queenie Joy Papa is credited with pioneering the role of care manager at NYC Health + Hospitals/Lincoln and the wider city health care system.

Starting in 2012, she helped build workflow and system processes, and she later served as the project lead for a Capability Maturity Model Integration (CMMI) grant that led to the growth of the care management program at Lincoln and other facilities.

Papa has worked in nursing and nursing education for more than 25 years – as a clinical instructor in the Philippines, a charge nurse in critical care telemetry units and a supervisor in a nursing staff development department. She was inspired to become a nurse by her parents. Her father is a surgeon and her mother a nurse who has spent her career working in underserved areas. “They are loved and respected by all patients they’ve touched in the community they served,” Papa says. “As I grew, I cemented my parents’ compassionate deeds as a guiding principle for my own
journey.”

At NYC Health + Hospitals, Papa says, “I have the privilege of taking care of a diverse, underserved population. As an Accountable Care Manager, what I appreciate is the availability of a number of intrahospital and community programs and resources that improve outcomes for patients of minority and lower socioeconomic backgrounds, while involving their families and caregivers.”

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