We’re Here For You

GETTING CARE

Is my doctor’s office open?

NYC Health + Hospitals clinics are now open for limited in-person visits. Not everything requires an in-person visit. Talk to your care team about the option to do a phone or video visit from home.

Note: Patients are permitted to bring ONE caregiver to clinics at this time.

Read the Frequently Asked Questions in Your Language.

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Is it safe to see my doctor in person?

Yes, your safety has never been more important and we are taking extra precautions to make sure our patients and staff are safe.

• All patients, visitors and health care workers will have their temperature checked when entering our facilities
• Patients will be screened for COVID-19 symptoms prior to a visit and on the day of an appointment
• Face coverings are required for all patients, family and staff
• Special clinic hours will be available for the elderly and vulnerable patients at certain locations
• Spaces will be clearly marked to help maintain safe social distancing
• Exam rooms will be cleaned frequently, especially between patient visits
• All common areas will be cleaned and sanitized throughout the day
• Each patient can bring up to one health aide as needed

Is it safe for my kids to come to the clinic?

Yes, and it is especially important that your child does not miss their well-child visit or any vaccinations. No child should go without the care they need.

Be sure you and your child wear a mask when visiting if they are 2 years or older. If you do not have a mask we will provide one.

How can I reschedule an appointment that was canceled?

You can directly schedule a primary care visit using MyChart, if you have an account.

Don’t have an account and want to create one? Click here.

Or, you can call 1-844-NYC-4NYC (1-844-692-4692) to reschedule. If you missed a preventive screening or appointment for a chronic condition like diabetes or hypertension, it is especially important to reschedule a visit with your provider. Don’t delay.

I don’t have a doctor, are you seeing new patients?

Yes, we are accepting new patients. If you need to find a doctor, call 1-844-NYC-4NYC (1-844-692-4692) to schedule your first appointment. To view our clinic locations, click here.

My primary doctor’s office is closed. Can I schedule an appointment with you?

Yes. We are here for all New Yorkers. If you have never been to NYC Health + Hospitals, call 1-844-NYC-4NYC (1-844-692-4692) to schedule your first appointment or find a location near you.

REDESIGNED EMERGENCY ROOMS

Our Clean Emergency Departments are redesigned to maximize protection from infections like COVID-19. Our waiting rooms and patient care spaces maximize distance between patients, and are thoroughly cleaned between uses. We also circulate clean air at all times.

Our medical providers, who cared for New York City during the peak of the pandemic, are now here to serve you after it. If you have an Emergency, don’t wait at home; do the safe thing and get checked out!

PAYING FOR CARE

I’m worried about the cost.

Cost should never stop you from seeing a doctor. We have options for low-cost and no-cost health care coverage available for all New Yorkers. For more details on how to pay, click here.

I lost my insurance coverage.

We can help with that. Our financial counselors are ready to assist you with finding an insurance plan that’s right for you and your family. Call 1-844-NYC-4NYC or 1-844-692-4692 to speak to someone today.

If you do not qualify for or cannot afford insurance, NYC Care is here for you. Find out more by calling 1-646-NYC-CARE or click here.

COVID-19

I think I have COVID-19, should I schedule an appointment?

If you are experiencing COVID-19 symptoms, contact your provider through MyChart or by scheduling a telehealth visit.

Your doctor might ask you to separate safely at home, go to ExpressCare or go to the Emergency Room depending on your symptoms. If you do not have a place to go, you may be eligible for a free hotel room.

All New Yorkers should get a COVID-19 diagnostic test, whether or not they have symptoms or are at increased risk. Tests are fast, easy and free. To find a testing site near your home, call 1-844-NYC-4NYC (1-844-692-4692).

I had a positive COVID-19 test result, should I go to my visit?

If you have COVID-19 you should self-isolate for at least 10 days with the last 3 days being without fever off of medications such as acetaminophen (Tylenol) or ibuprofen (Motrin, Advil). If you do not have a place to isolate you may be eligible for a temporary hotel room.

Learn more about getting care and staying safe at home.

If you have recovered from your COVID-19 infection, you can safely go to your clinic appointment.

OTHER SERVICES

How can I refill my prescription?

Refilling prescriptions is easy with MyChart. If you don’t have a MyChart account you can sign up here.

You can also call your pharmacy or 1-844-NYC-4NYC (1-844-692-4692) to speak with someone to have a prescription refilled.

I am feeling sad and anxious. Can you help?

*If you need immediate medical care, go to the Emergency Room or our ExpressCare locations. Emergency Rooms and ExpressCare sites are open for care and are safe.