Patients & Visitors

Coronavirus Update

• Updated Visitor Policy

Financial Services – Don’t let financial concerns keep you from getting the healthcare you need. Learn about the services we offer so that your family can have affordable healthcare.

Directions – Get directions by car and public transportation.

Family Presence and Visitation – Learn about visiting friends and family members during their hospital stay.

Gift Shop – Learn when the gift shop is open, and what is available.

Patient Bill of Rights – Learn your rights as a patient at any of our hospitals

Sharps Disposal Program at NYC Health + Hospitals/Elmhurst

All hospitals and nursing homes in New York State accept home-generated sharps as a free, community service through their sharps collection programs.

When bringing used sharps to the hospital for disposal, please enclose the sharps in a puncture resistant, unbreakable plastic bleach or laundry detergent bottle. Close the screw top tightly and label the bottle CONTAINS SHARPS.

Drop-off Location: Information Desk at 80-02 41st Ave.

Drop-off times: Monday-Friday, 7:30 a.m. – 4:30 p.m.

For more information on the sharps program, call 718-334-4000.

For information on additional sharps disposal sites, click here.

Patient-Centered Medical Home

Our dedicated Care Team provides coordinated, evidence-based care and tools to manage your health. Our staff are available on evenings and weekends so you can get care when it fits your schedule. And we can connect you with a doctor by phone at any time, day or night.

Our goal is to help you live the healthiest life possible and to build healthy neighborhoods.

Specialty and Hospital Care
Because we are part of the largest public health care system in the country, we can provide easy referrals to a vast network of hospitals, home care services, nursing homes and specialty care providers across the city.

Preparing for your doctor’s visit
When you first visit the doctor, we will review your medical history, examine you, order any necessary tests or provide referrals to other services you may need. To help get the most out of this visit, please bring:

• A list of the medications you are taking
• The name, address, and phone number of your pharmacy
• Any medical records you wish to transfer from another doctor. Our clerk will help you transfer the information to our clinic.

What It Means to Be a Patient of Patient-Centered Medical Home

• You have a personal primary care provider with a Care Team to meet your needs and answer your questions
• You have easy access to your Care Team through evening and/or weekend hours
• You get your own care plan to help you reach your treatment goals and manage your own health at home
• Your care is coordinated across different providers and facilities, including specialists and the emergency department
• You have access to a variety of self-management tools and patient education resources
• Your Care Team helps you find other resources and support in your community
• You can easily access and maintain comprehensive information about your health and the care you receive by signing up for our patient portal

Affordable Health Care and Medications
Our mission is to provide health care to all New Yorkers without exception. We accept most insurance plans and offer discounted fees if you do not have insurance or your insurance does not cover what you need. We also offer discounts on prescription medications. Our on-site health insurance specialists can help you sign up for a health plan that is right for you.

Children who under the age of 19 and residents of New York State may qualify for Children’s Medicaid or Child Health Plus. Our front desk staff and financial counselors will be happy to help you apply. All clinical services are available to children, including vaccines, regardless of the family’s ability to pay.

Primary Care Services Available: Medical Primary Care, Pediatrics, Infectious Disease

Languages spoken by the Care Teams: English, Spanish, Bengali, Mandarin, Cantonese, Korean, Urdu, Hindi, Nepalese

Medical Primary Care

Medical Primary Care Hours:

• Monday – Thursday, 8am – 8pm
• Friday, 8am – 5pm
• Saturday, 8am – 2pm

How Do I Reach the Clinic?

• Call 718-334-2424 for 24/7 clinical advice
• Call 718-334-2424 or toll-free 866-939-2424 Monday – Friday 8am – 5pm to schedule an appointment, including same-day appointments