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Patients, Residents, and Visitors

Visiting or Staying at Our Facility

Patients have the right to designate any visitors, including a spouse, domestic partner, a same sex domestic partner, another family member, or a friend to be their designated support person. The facility does not restrict, limit, or otherwise deny visitation privileges based on race, color, national origin, religion, sex, gender identity, sexual orientation, or disability. Patients may withdraw or deny consent to visitation to anyone at any time.

NYC Health + Hospitals/Gouverneur Skilled Nursing Facility Admission Process

Choosing the right type of care for a loved one – along with decisions about the cost of care – can often seem overwhelming. We recognize that the transition of going from a home, assisted living, or a hospital setting into a Skilled Nursing Facility can be a difficult one, both financially and emotionally. Our staff is here to help make this transition as smooth as possible for the resident and family.

We are here to answer your questions and walk you through the admission process, as well as answer any of your questions about insurance and the Medicare and Medicaid programs available to assist residents. You can reach us at 212-441-5018.

We also encourage potential residents and/or family members to schedule a tour of our facility.

Know Your Rights

View the Resident Bill of Rights.

Health Insurance Search

To find out if your health insurance is accepted at NYC Health + Hospitals, click here

If you have health insurance, not all of our hospitals or health centers may participate in your plan. You can find specific details about:

  • how to reach our financial counselors,
  • what health plans our hospitals and health centers participate in, and
  • what the cost is for many of our services.

Paying for Your Care

Reduce your chances of receiving an unexpected invoice for non-emergency health care. Get information about how to reach our financial counselors, what health plans we participate in, and the costs for many of our services.

COVID-19 tests are available FREE at all NYC Health + Hospitals testing sites. Insurance is not required to receive a free COVID-19 test or an antibody test at any NYC Health + Hospitals location. If patients have insurance, we bill the insurer directly and never charge a co-pay or co-insurance.

The charges listed below reflect the standard charge amounts that the government requires us to publicly post and do not reflect costs to patients.

COVID-19 Test Pricing Information


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